Shipping policy

Effective date: 11 October 2026 Last updated: 11 October 2026

1. Where we ship

We ship anywhere in the United States, including US territories and APO, FPO and DPO military addresses. Orders to territories and military addresses ship by USPS and can take longer than the estimates below. We do not ship to other countries or to freight forwarders.

2. What shipping costs

Order subtotal	Shipping
$50 or more	Free
Under $50	$6.95 flat

The threshold is worked out on your subtotal after any discount code is applied.

Gift card purchases count toward the free-shipping threshold.

3. How long it takes

• Getting your order ready: most orders leave our fulfilment centre within 2 to 3 business days.
• Getting it to you: usually 1 to 6 business days after that, depending on how far it has to travel.

That is 3 to 9 business days in total for most orders. These are estimates based on what usually happens, not promises, and neither we nor the carrier can guarantee a delivery date.

Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend start on the next business day.

4. Busy periods

Around Black Friday and through December, fulfilment and carriers both slow down and our fulfilment partner’s usual timings do not hold. Order early if something has to arrive by a particular day, and please do not rely on the estimates above during those weeks.

5. Carriers and tracking

We ship with UniUni, USPS, or FedEx. Which one carries your order depends on its weight and where it is going, and it is not something you can choose at checkout.

You will get a tracking link by email as soon as your order ships. Tracking can take a day to start updating after that.

PO Boxes. Some of our carriers cannot deliver to a PO Box. If your address is one, we will route the order to a carrier that can, which may take a little longer. Giving us a street address is the faster option.

6. Getting the address right

Check your address before you order. We can change it while the order is still being prepared — email support@daisysguide.com straight away and we will if we can. Once a label is printed it is too late, and a wrong address usually means waiting for the parcel to come back to us before we can send it again.

If a carrier cannot deliver and the parcel comes back to us, we will contact you to arrange sending it again.

7. Split shipments

A large order may arrive in more than one parcel, with more than one tracking number. You are not charged twice for that.

8. Late, lost, or damaged

If tracking has not moved for 7 business days, email support@daisysguide.com and we will chase the carrier.

If your order is marked delivered and you do not have it, give it 48 hours — carriers sometimes scan a parcel early — then check with your neighbours and your building. If it has not turned up, email us and we will sort it out.

If it arrives damaged, email support@daisysguide.com with your order number and a photo. We will send a replacement or refund you.

9. Sales tax

Sales tax is worked out at checkout based on where the order is going, and is shown before you pay.

10. Refunds

Our 30-day guarantee is in our refund policy.

11. Contact

support@daisysguide.com Volk Ventures LLC, 2307 Fenton Pkwy, Ste 107 #729, San Diego, CA 92108